SERVICES

Business Process Outsourcing Services

Our Expert team focuses more on Optimization of the existing system implemented at the Client’s company to ensure enriched output and profitability. We support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently. Our BPO services help the clients to save on cost and time and ensure hassle-free execution of the business processes.

Our Excellence and Services


Operational excellence and exceedingly powerful client relationship management are keys to our methodologies.


Our support service abilities include the accuracy of change so that clients have the flexibility, adaptability, and assistance to manage business changes efficiently.


Our procedures are always aligned with the client’s priorities and expectations.


Our services help the client save on cost and time and ensures hassle-free execution of the business processes.


Our BPO services follow a protocol to always deliver high quality, flawless solutions.


Rigorous Testing and Quality Assurance protocols are followed for all projects big or small ensuring high standards.


We focus more on Optimization of the existing system implemented at the Clients company to ensure enriched output and profitability.

METHODOLOGY

Our BPO Services Methodology

We, at Cybercraft, work in collaboration with clients to deliberately plan and design a result-oriented business process outsourcing methodology. Our technique:

  • 1. Collaborate

    Engage precisely with clients to map their expectancies and design a powerful process model.

  • 2. Architect

    Establishment of program blueprint, while determining and measuring possible risks and mitigants at every stage. An optimum solution, recruitment plan, and other similar mission-critical plans are clearly outlined.

  • 3. Checkpoint 1

    Intended results of the 'Collaborate' and 'Architect' phases are reviewed collectively by Cybercraft' team of experts and the client to make sure plan blueprint is in line with the business objective and process transparency.

  • 4. Organize

    Main focus on the infrastructure and resource readiness for information transfer and following operations. This stage also involves finalization of the training process.

  • 5. Learn

    In this stage, process knowledge is persistently rendered to the team, thus ensuring each team member is trained attentively. Plus, service levels metrics are accomplished and regulatory consent is agreed upon as well as executed during this stage.

  • 6. Checkpoint 2

    This evaluation process mainly focuses on infrastructure and resource readiness before going live.

  • 7. Implement

    After the process goes live, the focus is to make sure that the process is going on without any difficulty, and loopholes related to the process are promptly detected and resolved.

  • 8. Checkpoint 3

    After the first 4 to 6 weeks (or as decided) of process delivery, thorough process evaluation is conducted to check the current status and progress of the live process and is handed over to the Operations team.

Why Cybercraft

Transparent & Efficient processes

Leading enterprises, startups, and agencies rely on our custom Software development services as we stay true to ourselves while delivering best results for them.

Build Integrity & Transparency

We believe in building trust and 100% transparency with our clients.


Deliver Perfect Solution

We focus on building the right product that resolves user’s challenges.


Practice Agility

We meet our clients' ever-changing needs with our agile approach.


Compel Innovation

We focused on delivering client-centric innovation and value to your business.


Hiring Models

Customized To Meet Diverse Needs Of Our Clients

Cybercraft offers Digital Marketing services to help you accomplish your next project with less stress and less cost. We offer the flexibility to select the most suitable hiring model for all our clients.



Dedicated Team

If you represent an organization with a challenge that wants dedicated attention, ask about dedicated teams. It’s a pay-as-you-go monthly continuing contract.

  No hidden costs
  Monthly Billing
  Fixed hours of part & full time
   Pay Only for Significant Work

Controlled Agile

The controlled agile engagement model fit best for those who have a restricted budget & still wants some flexibility in the project tasks.


  No hidden costs
  Agile Team
  Optimum flexibility
   Complete control over budget

Time & Material

If you represent an organization with endless projects requirements & need ongoing work, ask about hourly. It’s a pay-as-you-go hour wise continuing contract.

  No hidden costs
  Monthly billing
  Requirement based working hours

CASE STUDY

Solving Critical Challenges For Our Clients

As one of the top IT outsourcing companies, we offer a 360° software development services to help transform our client's vision into actionable software solutions that accelerated their businesses growth.


Insurance Management System

Insurance Management System to be used by Insurance companies to conducting business operations and managing various types of Insurance Policies.

TECHNOLOGIES USED

Net MVC 5 | MS SQL Server | HTML5/CCS3 | Bootstrap JavaScript

View Case Study

Online Food Ordering and Delivery System

91 restaurant app is an online food ordering and delivery app enhance the online food ordering experience. It helps restaurants and cafes receive orders from application to grow repeat orders and revenue.

TECHNOLOGIES USED

Java SQLite database, firebase crashlytics, firebase push notification, Google direction api, React JS, Redux, Node JS Micro Services

View Case Study

Online Learning Management System

Consillium Academy is a South Africa based Educational Institute which focuses on conducting online courses in the emerging technologies domain which include Blockchain and Machine Learning apart programming languages.

TECHNOLOGIES USED

React JS, Node JS Micro Services, Mongo DB, Docker, Bootstrap,Visual Studio Code, React Developers Tool, MongoDB Compass Community, Postman

View Case Study

Prestigious Clients

We have clients globally including USA, Canada, UK, Portugal, Kenya, Zambia, South Africa, Israel, South Korea, Australia and retained 90% of them.

Client Testimonials

We’re Passionately Committed To Helping Our Clients

Haron Kiriba

CEO, Wiseman Talent Ventures - Kenya

"They value relationship-building" Team did an outstanding job delivering a high quality software with the given deadlines. They were always available to discuss the details about the project to make sure we were focused in the right direction. I will surely recommend their services to anyone looking for a dedicated and highly experienced team.

Srikanth A. V.

Founder & CEO, Citadelle Asset Advisors Pvt Ltd - India

"Great service at competitive price" Cybercraft has completed the project on schedule and on budget. I must say they have great team as well as excellent project management skill. Highly recommended!

Pride Sinkala

Managing Director, SKYGOLD Ltd. - Zambia

"We are more like a team because Cybercraft understands our way of doing things."
Cybercraft has the ability to understand the end-user and developing appropriate solutions to meet their needs. Everyone I have dealt with from the company has been extremely courteous and professional. I appreciated their dedication, critical thinking, and great responsiveness. I don’t have any doubts about recommending Cybercraft to others who are looking for development partner.

Ashwin Gurjao

Operations Manager, Symbio Energy Limited. - UK

"Best team of developers and thinkers"
Compared to previous developers we’ve worked with, Cybercraft’ development quality is really amazing. Their expertise is very strong. Cybercraft gave us real-time feedback on how things are going, and what can or can't be done. Their flexibility and willingness to pivot when we think is necessary is really appreciated.

Brian Law

IT Manager, FP McCann Ltd. - UK

"Competent and professional staff" Cybercraft has been engaged with us for the development of Mobile iOS/Android/Windows APPs, Desktop Apps, Touch Screen Windows APPs. Their staff have mostly been doing this work remotely but two of their resources spent some time in our offices in Northern Ireland getting project scopes & building relationships with our local team. They provided flexible services with both competent & professional staff.

Sonal Desai

Senior Manager, HSBC - India

"Providing exceptional Customer Service"
This is to certify that Cybercraft has been awarded a Service Excellence certificate for providing exceptional Customer Service. At Cybercraft, they have a great work culture and provide us with actionable insights & recommendations that help us to grow our business.

Hardik Shah

Senior Manager, Shrenuj and Company Ltd. - India

Truly satisfied with innovative and advanced software application
We found the Diamond ERP software application developed by Cybercraft has enhanced our abilities to monitor stock of goods at our multiple locations across the globe. We are truly satisfied with Accounting and Finance Module with its extensive functionality and reports which enable us to do our business in a more flexible manner. The Software application presents innovative Dashboard for the Management to get the Bulls Eye View of every aspect of the company business. We thank Cybercraft again for providing such an innovative and advanced software application to our company.

Frequently Asked Question

WHAT IS BUSINESS PROCESS OUTSOURCING (BPO)?

Business Process Outsourcing is the allotment of one or more business processes to a third party service provider who acquires, governs and manages the selected processes based on well-defined and quantitative performance metrics.

HOW IS OUTSOURCING DIFFERENT?

Business Process Outsourcing (BPO) takes more of the workload off your hands. BPO turns specific processes over to a specialized outsourcing company.

WHY OUTSOURCE BPO SERVICES?

1. A shortage in expert-labor in some segments of the business process
2. An economical availability of workforce without compromising on the service quality
3. More possibility to focus on the other essential business outsourcing processes
4. Helps you enhance your overall business operations and process

WHAT ARE SOME BENEFITS OF OUTSOURCING/AUTOMATION?

Outsourcing is perfect for representative tasks that would otherwise take up lots of employee time. These include collecting and entering data, checking spreadsheets for errors, generating purchase orders, double-checking expense reports, and filing paperwork.

IS MY INFORMATION SECURE?

Outsourcing does indeed give more people access to sensitive company data. That’s why it’s so important to choose a reliable, trustworthy supplier to work with. When properly managed, automation and outsourcing can help you increase security.

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